Couturier Cuisine

Effective Date: September 29, 2026

This Shipping Policy is officially issued by Le Couturier de la Cuisine S.A., the operator of the official kitchen essentials e-commerce website www.couturiercuisine.com, with our registered business address at 12 Route de Roost, L-7791 Bissen, Luxembourg. If you have any questions about delivery timelines, shipping charges, order tracking, or any other delivery related arrangements, you may reach our dedicated logistics support team at any time via email at mfwlr@couturiercuisine.com, or by phone at +352 621 725 401. This policy applies to all orders of kitchen products including measuring spoon sets, cutting boards, food tongs, silicone brushes and all other kitchen essentials purchased through our official store for customers located across Luxembourg and all eligible delivery regions we serve.

As a local Luxembourg kitchenware brand with over 6 years of experience serving more than 65,000 happy home cooks, we have built a fully localised, efficient delivery system focused on making your kitchen upgrade journey as smooth and hassle-free as possible, in line with our brand promise of turning daily cooking into simple joy.

1. Order Processing Timeline

All successfully submitted orders placed on www.couturiercuisine.com will enter our processing queue immediately after payment confirmation. Our order fulfillment team operates from 9:00 AM to 5:00 PM CET from Monday to Friday, excluding official Luxembourg public holidays. For all paid orders submitted before 2:00 PM CET on a working day, we will finish order verification, product quality check, and secure package preparation on the very same working day. For orders submitted after 2:00 PM CET, or during non-working days and public holidays, the order will be processed on the next following working day.

Before any package leaves our warehouse, every product inside will go through a double quality inspection to ensure there are no scratches, manufacturing defects or packaging damages. We will also add shock-proof bubble wrap and eco-friendly cushioning material for all fragile items including glass cutting boards and marble cutting boards, to make sure your ordered kitchen essentials arrive at your door in perfect condition. Once your order is dispatched from our warehouse, you will immediately receive a dispatch confirmation email sent to the email address linked to your account, which includes your unique order tracking number and a direct access link to check real-time delivery status.

2. Delivery Regions and Standard Shipping Services

We currently offer two core delivery tiers for all customers:

• ‌Free Standard Shipping Across Luxembourg‌: All orders with a total value equal to or above 35.00 EUR qualify for 100% free standard delivery, with no hidden extra fees. The standard delivery window for all local Luxembourg addresses is 2 to 3 working days from the order dispatch date. For all orders under 35.00 EUR, a flat standard shipping fee of 4.90 EUR will be applied at checkout.
• ‌Express Next-Day Delivery‌: Customers who need their kitchen products faster can select the paid express delivery option at checkout for a flat fee of 9.90 EUR. All express orders placed before 2:00 PM CET on a working day will be arranged for next working day doorstep delivery. For remote postcode areas in Luxembourg, the express delivery timeline may be extended to a maximum of 2 working days.

All delivery services are operated via our long-term cooperative local Luxembourg courier partners, who we have verified to meet our high service standards of safe handling and on-time delivery. We currently do not support international shipping outside the border of Luxembourg for the moment, and we will announce updates on expanded regional shipping services via official notifications on www.couturiercuisine.com once such services are available.

3. Delivery Receipt and Related Arrangements

Our courier partner will send you a pre-arrival notification SMS or email 1 working day before the scheduled delivery time, to confirm that someone is available at your designated delivery address to receive the parcel. If no one is present at the address at the first delivery attempt, the courier will leave a notification card at your door, and you can contact the courier via the information on the card to reschedule a second free delivery attempt, or arrange to pick up the parcel at the nearest local courier pickup point. If you provide an incorrect, incomplete or outdated delivery address that results in delivery failure, we will contact you to confirm the correct address, and a small supplementary re-delivery fee may be charged for the second shipment.

We strongly recommend that you inspect the outer packaging of the parcel for any obvious signs of damage before signing for receipt. If you find the package is severely damaged, you can choose to refuse to sign for the parcel, and contact our customer support team immediately, we will arrange a full re-delivery of the correct products to you with no extra charges at the earliest possible time.

4. Shipping Related Special Notes

For customized engraved kitchenware products, which require extra production time after you place your order, there will be an additional 2 to 3 working days of processing time before the order is dispatched, and this timeline will be clearly marked on the corresponding product detail page for your reference. In the extremely rare case of force majeure events including extreme weather conditions, official courier service suspensions, or unforeseen public health adjustments that may cause delivery delays, our support team will proactively send you a notification email to inform you of the updated estimated delivery timeline, and coordinate with you for the most appropriate solution.

If you have any further questions about our shipping services, you can always visit the Shipping Policy page in the footer navigation of www.couturiercuisine.com, or reach out to our support team at mfwlr@couturiercuisine.com for a dedicated response.