Couturier Cuisine

Effective Date: September 29, 2026

These Terms of Service form a legally binding agreement between you as the user and customer of our e-commerce platform, and Le Couturier de la Cuisine S.A., a registered company in Luxembourg with its principal business and registered address at 12 Route de Roost, L-7791 Bissen, Luxembourg. Our official operating website is www.couturiercuisine.com, and you can reach our customer support team for all agreement-related inquiries via email at mfwlr@couturiercuisine.com, or by phone at +352 621 725 401.

By accessing, browsing, registering an account, placing an order, or using any services offered on www.couturiercuisine.com, you confirm that you have read, fully understood, and agreed to be bound by every provision outlined in these Terms of Service, in addition to all our publicly posted supplementary policies including the Privacy Policy, Refund and Returns Policy, and Shipping Policy that are explicitly incorporated into this agreement by reference. If you do not agree with any clause in these terms, you are not authorized to continue using our website and any services we provide.

1. Platform and Service Overview

Le Couturier de la Cuisine S.A. is a local Luxembourg kitchen essentials brand with over 6 years of experience serving more than 65,000 home cooks across the Grand Duchy. Our official e-commerce website is dedicated to curating, showcasing and selling high-quality, thoughtfully designed kitchen tools including but not limited to measuring spoon sets, cutting boards in all material and size variants, food tongs for all cooking scenarios, silicone brushes for baking and grilling, and other specialized kitchen gadgets. Our core brand mission is to make daily cooking simpler, tidier, and far more enjoyable, turning every ordinary kitchen into a warm, organized space that makes every home cooking moment delightful.

All services provided via our website are made available exclusively to natural persons or legal entities who have the full legal capacity to enter into legally binding contracts under applicable Luxembourg and EU civil law. You confirm that you are at least 18 years of age, or hold the explicit legal consent of a parent or legal guardian if you are under 18, and you have full authority to use any payment method you submit during the order checkout process. We reserve the right to refuse service to any user at our sole discretion if we have reasonable grounds to believe you do not meet the above eligibility requirements, or your past conduct has violated any terms outlined in this agreement.

2. User Account Registration and Security

To access certain exclusive features on our website including saving delivery preferences, viewing full order history, accessing member-only discounts, and quick one-click checkout, you may choose to register for a personal user account. When creating your account, you are required to provide accurate, complete, and up-to-date personal information, including a valid email address, full legal name, and correct contact details. It is your sole responsibility to update your account information promptly if any of your personal details change, to ensure we can always reach you for order-related notifications.

You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and all activities, orders, and actions that occur under your account are legally deemed to be initiated by you. You agree to notify us immediately via our official contact channels if you detect any unauthorised access to your account, or any other security breach related to your account status. We will not be held liable for any loss or damage arising from your failure to comply with the account security obligations outlined in this clause. We reserve the full right to permanently suspend or terminate your user account at our sole discretion if we detect any fraudulent activity, repeated submission of false information, or prolonged account inactivity of over 24 consecutive months.

3. Product Information, Pricing, and Order Process

We make every reasonable effort to ensure all product details displayed on www.couturiercuisine.com are as accurate as possible, including product descriptions, material specifications, dimensions, functional features, and usage guidance. However, minor visual variations may exist between the actual physical product and the website images, due to different display settings of individual device screens and minor natural differences in materials like natural wood that are inherent to the products. These minor variations do not constitute a valid product quality defect, and we do not offer refunds purely based on such minor visual differences.

All prices displayed on our website are denominated in Euros (EUR), and all listed prices already include the applicable Luxembourg value-added tax (VAT). Shipping fees, customs duties (if applicable for special regional deliveries), and any other additional service charges will be clearly notified to you before you confirm your order at the checkout page. We reserve the right to adjust product prices on our website at any time, at our sole discretion, and the price that will be applied to your order is the exact price displayed on the product page at the moment you submit your paid order.

When you submit an order via our checkout process, you are placing a binding offer to purchase the selected products at the corresponding listed prices. After we receive your order and confirm successful payment processing, we will send you an automated order confirmation email to your registered email address, which acknowledges our receipt of your order. The formal sales contract between you and Le Couturier de la Cuisine S.A. only comes into full effect when we dispatch your ordered products from our warehouse and send you the official dispatch confirmation email. In extremely rare circumstances, when a listed product is confirmed to be permanently out of stock unexpectedly after you place your order, we will notify you within 2 working days and offer you the options of selecting an equivalent replacement product, or receiving a full 100% refund for the corresponding out-of-stock item.

4. Payment Terms

All payments for orders placed on our website can be completed via the supported payment methods clearly listed on our checkout page, which currently include major credit cards, debit cards, popular local Luxembourg electronic payment systems, and other verified secure payment methods. By submitting your payment information, you confirm that the payment method you use is legally yours, and you have sufficient authorization to complete the transaction. All payment processing is handled via PCI DSS fully certified third-party payment service providers, and we do not store full sensitive credit card information on our own website servers to ensure maximum transaction security.

All transactions on our website follow strict anti-fraud verification procedures. We reserve the right to carry out additional identity verification checks for high-value orders, and temporarily suspend the order processing before the verification is completed to prevent fraudulent unauthorized transactions. In cases where payment cannot be successfully completed due to insufficient balance, incorrect payment information, or other reasons related to your payment account, we reserve the right to cancel your order automatically after 7 calendar days, and notify you via email of the order cancellation.

5. Delivery, Return and Refund Rules

All delivery services for your orders are governed by our publicly posted Shipping Policy, which is fully incorporated into these Terms of Service. By placing an order on our website, you agree to the standard delivery timelines, shipping fee structures, and delivery notification arrangements outlined in that policy. You confirm that the delivery address you provide at checkout is accurate and accessible for our courier partners, and you will be present at the designated address or arrange a designated recipient to receive your parcel during the scheduled delivery window.

The full scope of all return and refund arrangements is defined in our official Refund and Returns Policy, which is a binding part of this agreement. We explicitly reiterate that pure refund requests with no product return submitted for non-defective items are strictly not permitted, and will not be approved under normal circumstances. For all eligible returned items that pass our warehouse inspection, we will arrange for product exchange or issue equivalent store credit to your account as the primary resolution, in line with the terms outlined in the Refund and Returns Policy that you agree to follow when placing any order on our platform.

6. Acceptable Use Policy

When you use our website services, you agree that you will not engage in any of the following prohibited activities:

1. Copy, reproduce, distribute, or commercially exploit any content published on www.couturiercuisine.com, including product images, text descriptions, original design materials, brand logos, and all other intellectual property assets, without our explicit written prior consent.
2. Use automated bots, scrapers, crawlers, or other automated tools to access our website in a manner that may disrupt the normal operation of our platform, or extract bulk data for commercial use without our authorization.
3. Submit false, misleading, or malicious information to our platform, or create fake user accounts under the identity of a third party without legal authorization.
4. Post or transmit any malicious code, computer viruses, or any other harmful programs designed to attack, disrupt, or damage our website systems, servers, or the data security of other platform users.
5. Use our platform to carry out any illegal activities that violate applicable Luxembourg or EU laws and regulations, including fraudulent transactions, money laundering, or any other unlawful commercial activities.
6. Harass, threaten, or harm our customer support staff, warehouse employees, or other platform users, or submit repeated unreasonable abusive service requests that disrupt our normal business operation.

We reserve the right to immediately restrict your access to the website, suspend your user account, and retain all relevant legal evidence to pursue corresponding legal liabilities if we confirm you have violated any of the above acceptable use rules.

7. Intellectual Property Rights

All intellectual property assets on www.couturiercuisine.com, including the website overall design layout, original text content, product photographs, brand logo of Le Couturier de la Cuisine S.A., unique product design features, trademarks, service marks, and all other original creative content, are the exclusive property of Le Couturier de la Cuisine S.A., or are used by us with the explicit authorization of the corresponding intellectual property right holders. These works are protected by Luxembourg copyright law, EU intellectual property directives, and relevant international copyright treaty provisions.

You are only granted a limited, non-exclusive, non-transferable personal license to access, browse, and use our website for the sole purpose of shopping for personal kitchen use needs. No provision in these Terms of Service shall be interpreted as granting you any other intellectual property rights over any of our platform assets, beyond the limited usage right explicitly stated above. Any unauthorised commercial use, reproduction, or distribution of our intellectual property assets constitutes a serious intellectual property infringement, and we reserve all rights to take legal action against the infringing party to claim full compensation for all losses caused by the infringement.

8. Limitation of Liability

Le Couturier de la Cuisine S.A. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to lost profits, lost business opportunities, or indirect economic losses, within the maximum extent permitted by applicable Luxembourg law. Our total aggregate maximum liability for any claim arising from the use of our services, regardless of the legal basis of the claim, shall not exceed the total actual amount you paid for the specific order that gives rise to the corresponding claim.

This limitation of liability does not apply in cases of wilful misconduct, gross negligence on our part, or in cases of personal injury or death caused by our proven negligence, where the relevant mandatory legal provisions under Luxembourg consumer protection law will take precedence. We will provide all our services with reasonable care and skill, but we do not guarantee that the website operation will be 100% uninterrupted or completely error-free at all times, and we will carry out regular platform maintenance and system upgrades that may lead to temporary service interruptions, for which we will not be held liable for any resulting inconvenience.

9. Modifications to Terms and Service Updates

We reserve the right to update, modify, or revise the terms outlined in this agreement at any time, to reflect changes in our service operation arrangements, new applicable legal and regulatory requirements, or new product offerings added to our platform. When we make material changes to these Terms of Service, we will update the effective date at the top of this page, and publish a prominent notification on the homepage of www.couturiercuisine.com for at least 15 consecutive days, before the revised terms officially come into effect. Your continued access and use of our website services after the new revised terms take effect will be deemed as your full acceptance of the updated terms.

We also reserve the right to modify, suspend, or terminate part or all of the website services at any time, at our sole discretion, without prior notice, if such adjustments are necessary for business operation, security, or legal compliance reasons. We will not be liable to you or any third party for any losses incurred due to the legitimate modification, suspension, or termination of our services in line with this clause.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Grand Duchy of Luxembourg, without reference to its conflict of law rules. Any disputes, controversies, or claims arising out of or related to this agreement, your use of our website, or the products you purchased from our platform, shall first be resolved through friendly amicable negotiation between both parties. You can contact our customer support team at mfwlr@couturiercuisine.com at any time to submit a dispute, and our team will respond to your request within 5 working days to work towards a mutually satisfactory resolution.

If any dispute cannot be resolved through friendly negotiation within 30 days of the initial submission of the dispute request, both parties agree that the exclusive jurisdiction for the resolution of the dispute shall rest with the competent courts located in the judicial district of Luxembourg. For consumer users who purchase products for non-commercial personal use, all mandatory consumer protection legal provisions under Luxembourg national law and EU consumer protection regulations will continue to apply and be fully protected, even if these provisions conflict with the above jurisdiction clause.

11. Final Miscellaneous Provisions

If any individual clause in these Terms of Service is found to be invalid, illegal, or unenforceable by a competent court or regulatory authority, the remaining clauses of this agreement will remain in full force and effect, and the invalid clause will be adjusted to the maximum permitted extent that matches the original commercial intent of the clause. No failure on our part to exercise any right or provision outlined in this agreement shall constitute a waiver of that right or provision, unless we issue an explicit written waiver statement.

These Terms of Service, together with our Privacy Policy, Refund and Returns Policy, and Shipping Policy, constitute the complete and entire legal agreement between you and Le Couturier de la Cuisine S.A., superseding all prior oral or written agreements, understandings, or communications related to your use of our e-commerce website services. No third party is granted the right to modify this agreement on behalf of our company, unless the modification is signed by an authorized legal representative of Le Couturier de la Cuisine S.A.

If you have any questions, concerns, or requests for clarification about any provision of these Terms of Service, please do not hesitate to contact our support team at mfwlr@couturiercuisine.com, or reach us via phone at +352 621 725 401 during our business hours from 9:00 AM to 5:00 PM CET on working days.